Our Terms & Conditions
1. Terms & Conditions Introduction
1.1 We operate the website www.confettidesigns.co.uk (the "Website"). We are Confetti Designs, a company based at 11 Bradford road, Weymouth, Dorset, DT4 0DN ("we", "our", "us" or "Confetti Designs").
1.2 If you are a consumer then references in these terms and conditions (the "Terms") to "you" are to the individual using our website and purchasing the products detailed on our website ("Products") for private and non-commercial purposes.
1.3 These Terms (together with our Privacy Policy) tell you information about us and the legal terms and conditions on which we sell the Products to you. The Terms, Privacy Policy and Terms of Website Use are together the "Agreement".
1.4 By registering with Confetti Designs and ordering a Product through this Website, you accept that you are entering into a contract with us under these Terms. People who register with Confetti Designs establish an "Account", and become "Users". Visitors to Confetti Designs who do not register with Confetti Designs, but who nevertheless use the Site affirm that they are bound by these Terms each time they access Confetti Designs.
1.5 If you do not agree to these Terms, you must not use this Website.
1.6 Please note, we reserve the right to amend these Terms from time to time.
2. Placing an Order
2.1 A contract for the purchase of a product is created as follows:
2.1.1 To place an order, a visitor must become a User by creating an account, as outlined in Section 1.4 or contact Confetti Designs through the enquiry form or contacting direct;
2.1.2 The User places the order on the Site by pressing the order confirmation button at the end of the checkout process. The customised product contained in the order is a "personalised product";
2.1.3 By confirming your order on the Site or via direct contact, you are agreeing to purchase the “personalised product” you have selected for your order;
2.1.4 At this point, we take payment for your order by means of your nominated payment method;
2.1.5 We will confirm our acceptance of your order by sending you an “order confirmation email”, which will make the agreement legally binding on you and us. Each order placed will incorporate the Terms and shall be a new and separate contract between you and us;
2.1.6 Once your Order has been despatched for delivery, you will receive a “despatch confirmation email”.
2.2 If your order is rejected we will contact you to confirm this and you will be refunded for your Order. We may reject an order for any of the following reasons:
2.2.1 If we do not have your chosen product in stock;
2.2.2 Where we cannot obtain authorisation for your payment;
2.2.3 If there has been a relevant pricing or product description error;
2.2.4 If your order otherwise breaches any of the requirements of these Terms;
2.2.5 If there is not enough time to fulfil your request;
2.2.6 We suspect that the order has been placed fraudulently
3. Products Shown and Pricing
3.1 We endeavour to ensure that every product on Confetti Designs is shown accurately, however, occasionally there may be small variations in colour, typefaces and layout. With invitations, you are able to order a Sample of your main invitation to review the product before making a final purchase.
3.2 The prices displayed on the website are subject to change and we reserve the right to change these at any time.
3.3 In rare cases, the price quoted for a Product may be displayed incorrectly. We will aim to rectify any such error as quickly as possible and will notify you of the correct price before you make your payment. We are under no obligation to provide the Product to you at the incorrect price, even after an Order Confirmation Email has been sent, if the pricing error is obvious and unmistakeable and could reasonably be recognised by you as a mis-pricing.
3.4 Prices shown on the website are in GBP and are inclusive of Value Added Tax (VAT) at the prevailing rate. The price of the product does not include the delivery charge. You are advised of delivery charges at checkout, for more information on delivery please see Section 5.
3.5 Confetti Designs does not cover, and will not be responsible for, the payment of any additional customs or import charges, duties or taxes incurred when the parcel reaches the destination country. Please enquire with your government's import office if you are concerned that your order may incur import taxes when it ships from the UK.
4. Personalisation of Products
4.1 It is up to you to ensure that all content in a personalised product is correct, and (for example) is correctly spelt or irregularly formatted. We cannot edit or cancel an order for a personalised product once it has been placed so please double-check your order on screen before confirming your purchase. Please refer to Section 6 for further information on Changing or Cancelling an Order.
5. Delivery of Products
5.1 The cards and invitations sold by us are manufactured in facilities based in the United Kingdom and are shipped directly from these locations depending on the delivery address.
5.2 The price for delivery is shown separately to the cost of goods at the checkout stage before you place your order.
5.3 An estimated delivery date will be given when your order has gone to print. Occasionally our delivery to you may be affected by an event outside our control. Dates and times given for delivery are estimates only and we shall not be liable for any delay in delivery.
5.4 Confetti Designs does not cover, and will not be responsible for, the payment of any additional overseas customs or import charges, duties or taxes incurred when the parcel reaches the destination country. Please enquire with your government's import office if you are concerned that your order may incur import taxes when it ships from the UK.
6. Changing or Cancelling an Order
6.1 You cannot cancel or edit your Order of personalised products once the order has been approved and the designs have gone to print.
6.2 We are not responsible for customer generated mistakes, errors or defects including spelling, typographical or grammatical errors; poor image quality derived from low resolution images, order quantity, or other ordering errors, including delivery address. To prevent these errors from happening, please review your order carefully before proceeding to payment.
7. Refund Policy
7.1 If, upon receiving your Product(s), they are damaged or the printing is faulty, you may raise a complaint and we will investigate. Please email hello@confettidesigns.co.uk with your order number, a description and clear photograph of the damaged goods and we will consider if you are eligible for a refund or reprint. As stated in Section 6.2, we do not take responsibility for customer generated mistakes.
8. Payment and Charges
8.1 We only accept payment through Paypal or BACS transfer
8.2 The total charges for the Products and delivery are listed on the checkout page and on the Order Confirmation Email or Invoice.
8.3 Payment will be deducted from your account when we send you the Order Confirmation Email or when you complete the BACS transfer.
8.4 When submitting your order, you warrant that all the detail you have provided are valid and accurate at the time, and that when your order is accepted by us, payment will be made in full (via website) or in two stages (via Invoice).
8.5 If we cannot accept your order for the reasons outlined in Section 2.2 then a refund will be arranged.
8.6 All invoices should be paid within 30 days of receipt.
8.7 Design and printing will begin subject to monies being received by Confetti Designs. Confetti Designs will not take any responsibility for the items to be delayed due to late payment.
9. Privacy
9.1 We only use your personal information in accordance with our Privacy Policy. Please take the time to read this.
9.2. Intellectual Property Rights
9.3 All material on our Website is either owned by or licensed to Confetti Designs Ltd and cannot be redistributed or reproduced without prior permission. This material includes, but is not limited to, designs, photography, text, layout, look and graphics. All worldwide rights are reserved.
9.4 You may not copy, distribute, create any derivative work or commercially exploit the content from Confetti Designs, or any of the material found on our Website without our prior express, written permission.
9.5 Unauthorised use of this website and the materials within it may give rise to a claim for damages and/or be a criminal offence.
10. Liability
10.1 We, and any of our members, agents, directors, employees or partners, have no liability to you, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for:
10.1.1 any loss of income or revenue, business, profits or contracts, and anticipated savings;
10.1.2 any loss or corruption of data;
10.1.3 any loss or damage which does not directly result from our failure to comply with this Agreement.
10.2 Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or for fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
11. Risk and Title
11.1 The Products will be at your risk from the time of delivery.
11.2 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.
12. Termination
12.1 We reserve the right to terminate this Agreement with immediate effect if you are in breach of any of the terms of the Agreement, or fail to make payment when due.
13. Events Outside Our Control
13.1 We, or any delivery and production service we use, will not be liable or responsible for any failure to deliver, or delay in production or delivery of, the Products that is caused by an Event Outside Our Control, as defined below.
13.2 An "Event Outside Our Control" means any act or event beyond our reasonable control, including but without limitation to, adverse weather conditions (such as snow, flood, storms), strikes or industrial action, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, earthquake, subsidence, epidemic or other natural disaster, road traffic accidents and road closures.
14. Law and Jurisdiction
14.1 These Terms, the Services and each Order and purchase of a Product are governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction in relation to disputes arising in connection with these Terms. These Terms are offered in English only.
15. Engagement with our team
15.1 We will always be polite & friendly to customers who get in touch with us, and ask that you engage with us in the same way. Abusive language and threats will not be tolerated in any communications with us, be it via email, live chat, over the phone, or on Social Media. The use of inappropriate language may prevent us receiving your emails or messages, as these are automatically filtered to remove abusive content.